Support
Email help@nurseadmit.com and a person answers, usually the same day and always within one working day.
The common ones
I cannot sign in
Use the sign-in page with the address you bought with. The link works once and lasts 30 minutes. If it has expired, ask for another. If the address is different from the one on the receipt, email us and we will move the account.
I lost my diagnostic report
The link is in the email we sent when you finished the test. If you cannot find it, take the test again: it is free, and a second score is more useful than an old one anyway.
My test date moved
Change it in Settings inside your kit and the plan rebuilds around the new date. If the date moved past your access window, email us.
A question looks wrong
Use the report link on the question. It goes to a queue a person reads. If you are right the question comes out and the correction ships to everyone.
I want a refund
Read the refund policy, then email us. Refunds inside the 7 days are processed the same day, without a survey.
What to include
The address you bought with, and what you were doing when it went wrong. That is usually enough to fix it in one reply.
What we cannot do
We cannot tell you what your program requires, register you for the exam, or send scores to a school. Those all go through ATI and your program directly.